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HELP / FAQs

1. Q:   When can I get the confirmation email?

    A:    Confirmation email will be sent within 24 hours. If you do not see it in your inbox, please kindly check your junk box.


 2. Q:   How do I find the item I want to buy?

    A:    Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will to transferred to the product page. You can choose the item you want to buy here.

 
3. Q:   How do I place an order?

    A:    After click the item you are looking for, select size and fill in quantity, and then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any. When you are ready, click Proceed to Checkout. Choose your check out method as guest or registered customer(registered customers can log in from the right page). Click Continue and you will be transferred to the payment page. Please indicate the destination for the product, the method of payment and the billing address. Review your order information. You may edit your address and payment information. Select "Process Order" to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.


 4. Q:    How to track my order?

    A:     You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.

 
5. Q:    How do I can change my order or cancel my order?

    A:     When we received your payment, we will deal with your order within 24 hours. So if you real want to change it or cancel it, we hope you can tell us within 24 hours. Because if we ship it out , it is difficult to stop the parcel for you. So we hope you can understand.

 
6. Q:    Will my credit card be charged immediately?

     A:    No. Your credit card will not be charged until your order is shipped. You may see a charge on your card labeled “pending” at the time you place your order. When you enter your credit card information on the final review page, we will give you an order confirmation number. You will also receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we have charged your credit card.
 
7. Q:   Why do you charge my card more than your product price?

       A:   We only receive the product price. The extra money may be charged by the bank as the bank fee or caused the floating exchange rate. Hope you can understand.

 
8. Q:   How to track my order?

       A:   You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.

 
9. Q:   How long will I get the refund from you?

       A:   We will refund the money to the card you used to place the order and since the refund is transferred by several international banks, it will take a longer time for you to receive the refund, like couple of weeks. However, please don’t worry, we promise you will get the refund at least.

10. Q:   Is ordering over the internet secure?

       A:   Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer and our server so that only data to and from these sources can be valid.